ADA Titles IV and V

By Cindy Powell


Americans with Disabilities Act (ADA) Title IV mandates television access for people with speech and hearing disabilities.  Federally funded public service announcements must be closed captioned.


Title IV also requires that telephone companies provide interstate and intrastate telecommunications relay services (TRS) 24 hours a day, 7 days a week. Utilizing
a third person, TRS enables callers with speech and hearing disabilities, and callers who use voice, to communicate with one another over the telephone.


The Federal Communications Commission (FCC) enforces Title IV.  For more information, please contact 1-888-CALL-FCC (1-888-225-5322); TTY: 1-888-TELL-FCC (1-888-835-5322); Fax: 1-866-418-0232; 445 12th Street SW; Washington, DC 20554;

Most of the miscellaneous provisions in Title V apply to all titles of the ADA. Provisions include:

  • An individual with a disability is not required to accept an accommodation, aid, service, opportunity, or benefit which they choose not to accept.
  • Retaliation, interference, coercion and intimidation is prohibited against a person with a disability who has made a charge, testified, assisted, or participated in any discrimination investigation, proceeding, or hearing.
  • The following conditions are excluded from the ADA definition of disability:
    • transvestism,
    • transsexualism,
    • pedophilia,
    • exhibitionism,
    • voyeurism,
    • gender identity disorders not resulting from physical impairments,
    • sexual behavior disorders;
    • compulsive gambling,
    • kleptomania,
    • pyromania; and
    • psychoactive substance use disorders resulting from current illegal use of drugs.
  • The use of alternative means of dispute resolution, including settlement negotiations, conciliation, facilitation, mediation, fact-finding, mini-trials, and arbitration is encouraged.

ADA Basic Building Blocks, a free introductory web course, is available to those who wish to learn more about the ADA.  Free continuing education units and Commission on Rehabilitation Counselor Certification (CRCC) credit might be available.  For more information, please see


Over the past four decades, Disability Educator and Sign Language Instructor Cindy Powell has advised businesses, employers, government agencies and nonprofits about best practices with people with disabilities.


Cindy provides customized training on the American with Disabilities Act (ADA), tax incentives and other helpful topics, such as disability etiquette and service animals. Ms. Powell also provides customized sign language training.


Cindy has served on local, state and national disability organization Boards of Directors. Ms. Powell was recipient of International Association of Workforce Professionals' 2006 Services to Specialized Populations award. Cindy’s disability articles appear in print and online.




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